Buying Flip UltraHD Camcorder, 120 Minutes (Black)

I wanted to love this product with everything I had. Small, lightweight, affordable, HD - what more could you ask for. But I find that I can't.

I am considering whether to try a third time or not. My first Flip Ultra HD exhibited charging problems from the first time I set it up. I then confronted the permission problem with FlipShare not allowing me to update the firmware. After about half a dozen emails with support - I gave up and returned it to Amazon.
Flip Ultra HD #2 finds me in the same boat. Error when trying to upgrade the firmware. The battery suffers intermittent charging problems again with a cycling:
"Check battery pack: Charging paused"

Another 6 emails to support. I'm sure they have a computer algorithm spitting out standard template answers. On 3 separate issues I received the same support response.
When I use normal AA batteries, the camera works grFlip UltraHD Camcorder, 120 Minutes (Black)eat, but I didn't pay near $200 for the device not to work properly.

Ultra HD camera - 9/10
Ultra HD battery - 1/10
Flip support - pathetic Get more detail about Flip UltraHD Camcorder, 120 Minutes (Black).